Knowledge Management (KM) is the process through which organizations are able to efficiently generate use from their intellectual and knowledge-based assets. Effective use from such assets involves sharing them among employees, departments, locations and with partners in an effort to create best practices.

Organizations have masses of intellectual and knowledge-based assets. Some is useless but an overwhelming percentage of assets can be extremely valuable. Assets fall into one of two categories:

Explicit assets include marketing research, branding materials, patents, trademarks, business plans, marketing research and customer lists. As a general rule of thumb, explicit knowledge consists of anything that can be documented, archived and coded.

Tacit knowledge, the challenge inherent with tacit knowledge is figuring out how to recognize, generate, share and manage it. Identifying tacit knowledge in the first place is a major hurdle for most organizations.

An effective KM program will help a company do one or more of the following:

  • Centralize and reuse company intellectual assets across multiple locations
  • Facilitate knowledge growth through culture and incentives
  • Foster innovation by encouraging the free flow of ideas
  • Improve customer service by streamlining response time
  • Boost revenues by getting products and services to market faster
  • Streamline operations and reduce costs by eliminating redundant or unnecessary processes
  • Improve efficiency, productivity and increase revenues
  • Create a formal method in which informal everyday knowledge can be stored in an effort to help train new staff members

BASE-10 provides organizations with comprehensive KM software solutions to communicate clearly through the web and across the enterprise. Our solutions provide a way to better create, access, manage and distribute content via the web, or within an organization. BASE-10 allows non-technical staff to utilize a secure web portal to share knowledge and information across the enterprise.

BASE-10 includes the following solutions to enhance your KM practices:

  • Content Management to manage web properties
  • Knowledge Bases to share knowledge inside and outside the enterprise
  • Document Management and Imaging allows digitizing and search of paper based assets
  • Portals – intranets and extranets
  • Email management
  • Broadcast alerts
  • Meta data implementation
  • Workflow procedures

To set up a product demo or learn more about BASE-10's solutions, please call (877) 214-1010

 

Knowledge Management Overview

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Key Benefits

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